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Technical Trainer

  • Location: Lawrenceville, 30046
  • Job Type:Contract

Posted 8 months ago


The Technical Trainer will be responsible for developing and deploying a technical training
program for our clients' employees based on the software, systems, and equipment
utilized within their organization. The responsibilities of the Technical Trainer will include
developing a training plan and curriculum based on organizational needs, creating literature and
materials to be used in the training program, designing exercises to enhance end user training
courses, conducting training sessions, and evaluating the results of the training program to
determine overall effectiveness of the program.

The Technical Trainer must be extremely knowledgeable in their field of expertise and possess
solid technical aptitude. Additionally, they must be an excellent communicator and be able to
explain complex subjects in a clear and interesting way.

  • Prepare technical training programs according to organizational requirements.
  • Assist in design of computer-based and multimedia curriculum and determining course content according to objectives.
  • Create training materials (course outlines, background material, instructional materials, training aids, presentations, worksheets, etc.) and classroom agendas.
  • Produce training schedules and announcements.
  • Determine system utilization requirements by researching and testing systems.
  • Conduct training sessions, webinars, workshops etc., in groups or individually, in-person or virtually.
  • Keep and report data on completed courses, issues, etc.
  • Observe and evaluate results of training program to determine overall effectiveness of program.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Identify areas where departments can make more effective use od SharePoint, Teams, and Office365
  • Maintain an awareness of Office365 roadmap and releases.
  • Provide support for end user applications as needed.
Position Requirements

Formal Education & Certification
  • CTT+ (Certified Technical Trainer) Certification
  • MCT (Microsoft Certified Trainer) Certification preferred, but not required
  • Degree in a relevant technical field preferred, but not required
Knowledge & Experience
  • Experience assessing training needs.
  • Experience developing, implementing, and evaluating training programs for a large organization.
  • Experience planning and preparing instructional courses and deploying training programs for trainees in single and groups.
  • Knowledge of modern training techniques and tools in technical subjects.
  • Strong working knowledge in Microsoft Office365 Suite of Products including, but not limited to Microsoft Teams and OneDrive.
  • Expert in Windows10 and Microsoft Edge.
  • Familiar with Mobile User Interfaces: Apple iOS and Android.
  • Familiar with Microsoft SharePoint 365 OnPrem/Online.
  • Knowledge of key-end user scenarios and technical architecture for Office365, Teams, SharePoint, and other Office 365 products.
Personal Attributes
  • Skilled in planning, coordinating, and leading training programs.
  • Outstanding communication skills and comfortable speaking to crowds.
  • Excellent organizational and time-management abilities.
  • Strong listening, presentation, and interpersonal skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to analyze target audience and to present ideas in user-friendly language.
  • Good understanding of the organization’s goals and objectives.
  • Highly self-motivated and directed.
  • Exceptional customer service orientation.
  • Excellent writing and grammatical skills.
  • Excellent organizational skills and attention to detail.
  • Ability to present complex data in clear, concise text.
  • Ability to meet deadlines and to work independently.
  • Proficient with Microsoft Office Suite or related software.
Apply to MATRIX today!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.