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Technical Support Specialist

Posted 20 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Technical Support Specialist

Location: New York, NY

Term: 3 Months

As our Technical Support Specialist, you will provide front-line high touch support and desktop assistance to our agents and staff in and around East End Hamptons Offices. You will be responsible for responding to various support requests such as troubleshooting our internal applications, OS installs, system upgrades, password resets, iOS and Android support, and many more.

* 1+ years of Help Desk/Support experience is preferred.
* This position requires you to have a car to travel from office to office.
* Expert knowledge of Windows OS 7-10, MS Office Suite, Mac OS x. Adobe Creative Suite knowledge is a plus.
* Android and IOS Mobile device expertise are required.
* Knowledge of Helpdesk and support ticketing systems and Active Directory is a must.
* Excellent verbal and written communication skills along with strong troubleshooting skills are essential.
* Must possess an ability to be collaborative with and communicate clearly and effectively with all employees' types and levels.
* Must maintain a positive attitude and deliver excellent customer service.
* Ability to thrive in a fast-paced, continually evolving, and demanding environment.
* Must be open to a flexible work schedule and available for after-hours support as needed.
* Must be physically able to bend, stoop, climb, walk, lift & carry heavy objects (up to 40 lbs).

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.