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Helpdesk Representative

  • Location: Smithfield, Rhode Island, 02895
  • Job Type:Contract

Posted 16 days ago

Opportunity in Highly Demanded Healthcare Field!

Helpdesk Representative
Location: Smithfield, RI/Elizabeth City, NC
Term: 4 Months

Day-to-Day Responsibilities:

  • Document problems, complete problem tickets, and request information in the support tools
  • Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
  • Effectively handle call workload
  • Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
  • Collaborate well in a team environment
  • The full-time employee will work 5 days a week, and must be able to work one weekend shift a week

Is this a good fit? (Requirements):

  • A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role
  • 1+ years of technical, call center, retail, or other related experience
  • 1 to 2 years’ experience working in a service oriented call center, Associate or Technical degree preferred,
  • High School Diploma or GED required
  • Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills.
  • Must have competent PC skills, proficiency in MS Office required,
  • Must have excellent verbal and listening communication skills
  • Must have excellent writing skills
  • Able to work in a flexible 24/7 work environment, preferred
  • Experience in a help desk/call center environment providing technical support in a retail environment
  • Experience using computer hardware and software applications
  • High school diploma or GED required
If this looks like a perfect fit, apply today!