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Technical Support Representative

  • Location: Richmond, VA, 23219
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Technical Support Representative

Location: Richmond, VA 23219

Term: 10 months

Day-to-Day Responsibilities:                

  • Provide 1st level support to the company’s proprietary Voter Registration System and other systems.
  • Administer access to the company systems.
  • Provide deskside support to company staff, to include hardware and software installation/troubleshooting.
  • Answer System Support hotline to provide technical support and direction.
  • Maintain company’s technical knowledge base, including updating and creating knowledge base articles.
  • Maintain Agency assets via company’s asset management system.
  • Manage ticket queues, and following up on open tickets.
  • Assist with special projects as needed.
  • Perform other support related tasks as assigned.

Is this a good fit? (Requirements):

  • 4+ years of experience in Windows desktop support.
  • 4+ years of experience installing/troubleshooting hardware and software.
  • 4+ years of experience with an asset management system.
  • Possess exceptional customer service skills.
  • Ability to relay technical information to non-technical users.

Even better if you have:

  • Microsoft and/or Information Technology Infrastructure Library (ITIL) certifications.

If this sounds like the perfect fit, apply today!