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Technical Support Analyst

  • Location: Johns Creek, 30022
  • Salary: 0.0
  • Job Type:Contract

Posted 30 days ago

Our client is seeking experienced Desktop Technical Support consultants for a long-term contract position to work on the north side of town (Alpharetta, Milton, Roswell, Johns Creek). In this role, you will provide on-site end-user computing support including:  investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. 


  • Provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices.
  • Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
  • Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
  • Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
  • Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
  • Set up new devices, workstations, print stations, and assignments to default printers.
  • Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.

Required Skills:

  • 5+ years of providing end user support in an enterprise level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments. 
  • Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal.
  • Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
  • Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
  • Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
  • Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta.  Mileage reimbursement available.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.