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Technical Support

Posted 11 days ago

Terrific Long-Term Contract Opportunity with a FULL suite of benefits!


Position: Technical Support 
Location: Richmond, VA 
Term: 12 months

Day-to-Day Responsibilities:

Once restrictions are lifted, candidates may be required to regularly work onsite.

Support at Level 3

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.

Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. 

Ability to communicate effectively verbally and in writing with individuals and groups.

Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agency-specific end user support throughout. 

Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

Troubleshoot hardware and software issues.

Understanding Knowledge Bases.