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Technical Support

  • Location: Richmond, Virginia, 23219
  • Job Type:Contract

Posted about 1 month ago

  • Job Ref: 188563

Terrific Contract Opportunity!

Position: Technical Support

Location: Richmond Virginia 23219

Term: 2 months

Day-to-Day Responsibilities:

  • Hardware/software support for the Commission's microcomputer systems & peripherals.
  • Provide Tier I (first-line information gathering), Tier 2 (advanced technical troubleshooting) and hardware and software support for the Commission's microcomputer systems and peripherals.
  • Supported software includes all Microsoft Office desktop products, Internet Explorer.
  • Supported hardware includes Dell computers, HP peripherals, and desktop telecommunications components.
  • Imaging and deployment of new computers and peripherals.
  • Providing assistance in the imaging and deployment of new computers and peripherals.
  • Installation, configuration and troubleshooting of microcomputer products, work with maintenance vendors to correct hardware issues, develop and maintain written procedures, conduct advanced technical research of new products, test hardware and software products, and training of end users.

Is this a good fit? (Requirements):

  • 5+ years of advanced knowledge of microcomputer hardware & software, including Microsoft Windows 10 Operating Systems, PC productivity software & Office products.
  • 5+ years of EXPERIENCE & demonstrated advanced proficiency trouble-shooting complex technical issues with Microsoft Windows-based microcomputers, including issues with the registry, drivers and malware.
  • 5+ years of experience imaging and deploying new hardware.
  • 4+ years of experience using a Help Desk ticketing system.
  • 4+ years of experience in a full time Help Desk/Technical Support position.

Even better if you have:

  • Excellent communication and customer service skills displayed though verbal and written communications.
  • Ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
  • Proven ability to establish & maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.

If this sounds like the perfect fit, apply today!