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Technical Analyst

Posted 9 months ago

Our client is seeking a Technical Analyst for a 6-month contract opportunity in Irving, TX!

Duties and Responsibilities:

  • Leads requirement gathering sessions, design efforts and works with vendor, business unit and technology to ensure all requirements are satisfied.
  • Elicit requirements from business owners, executives, and stakeholders to design and develop system specifications for functionality requirements relating to business systems in support of critical business strategies
  • Identify, assess, and document business requirements, advising the business options and risks.
  • Strong background in developing use cases, process diagrams, traceability matrices, functional requirements and other business materials common to an information systems project.
  • Analyze business requirements to understand the business needs, system feasibility, and the technical vision that can best fulfill the needs.
  • Work with vendors, subject matter experts, and technology team to understand system functionality, dependencies, and constraints toward refining business requirements.
  • Concisely translate and convey the functional/configuration features or constraints into business impacts for varying levels stakeholders.
  • Ensure that the business requirements/documentation can be easily translated into QA test plans.
  • Develop field mapping when necessary.
  • Assure that system solutions encompass the appropriate end-to-end interactions with all other systems associated with the business processes.


Required experience

  • Strong SQL skills. Experience writing scripts.
  • 10 years as a business analyst or business systems analyst.
  • General understanding of database structures and experience with integrating multiple systems.
  • At least 5 years experience using tools such as Microsoft Word, Visio and Excel.
  • SDLC experience, including both Waterfall and Agile methodologies and processes preferred.
  • Experience as a project lead with emphasis in business and technical analysis
  • Experience with Jira or other, similar Agile project management software
  • Experience with SQL, Excel, and other data tools for data mining, analytics, and reporting
  • Familiarity with ServiceNow or other similar CMS / SKMS
  • Understanding and basic technical proficiency with VMWare vSphere, Windows Server, and CentOS Linux
  • Exposure to SaaS datacenter technologies and environments (e.g. load-balancers, firewalls, storage appliances, etc.)
  • Basic understanding of common protocols and services, including: DHCP, DNS, FTP(S), HTTP(S), LDAP, SIP, SMTP, SNMP, SSH, TCP, UDP
  • Exposure to the following common Agile CI/CD development tools: BitBucket, Electric Cloud, Jenkins,
  • Experience with enterprise telephony systems and call-center environments is a plus
  • Bachelor’s degree in an information technology, related field, or equivalent work experience