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Tech Support Operations Technician

  • Location: New York, 10036
  • Job Type:Contract

Posted 29 days ago

Come work for this global leader in assurance, tax, transaction and advisory services to be a part of building a better working world for customers and communities.
 
Position: Tech Support Operations Technician
Location: New York, NY 10036
Term: 3 months
 
Day-to-Day Responsibilities:
  • Performs daily routine technical support.
  • Consults with the supervisor for task prioritization and effectively applies technical knowledge.
  • Specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
  • Assists others in the technology department, as needed.
  • Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
  • Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
  • Assist with new hire processing (account requests, verification, and basic equipment configuration). Perform basic software troubleshooting and hardware triage support. Assist with the equipment and set-up for conference/meeting facilities, as directed.
  • Assist with off-site support for client functions/meetings.
  • Handle minor administrative functions such as moving and delivering equipment to clients.
  • Perform administrative tasks, such as changing passwords. Handle minor functions such as moves, adds, changes, etc.
  • Respond to customer inquiries concerning support requests, systems status, and network connectivity.
  • Resolve hardware and software problems for firm-standard hardware/software.
  • Record inquiries, and repair/service requests.
  • Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
  • Report problems with procedures and make suggestions for improvements.
  • Escalate to or consult with senior staff when a solution is unclear.
  • Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
  • Process firmwide requests for software and documentation.
  • Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinate mass distributions, including on-site software duplication and documentation reproduction.
  • Make recommendations to management regarding update and maintenance processes.
  • Perform administrative duties, as required.
 
Is this a good fit? (Requirements):
  • Bachelor’s degree in Computer Science or a related discipline, or equivalent work experience.
  • 2 years of experience in technology support with working knowledge of a functional specialty.
  • Strong communication, interpersonal, organizational, and time management skills.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.