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Systems Support Specialist

  • Location: Nashville, TN, 37243
  • Job Type:Contract

Posted 6 days ago

Join one of the largest pharmaceutical sourcing and distribution services companies in the world and get to innovate with the ultimate goal of enhancing patient care and creating healthier futures.

Position: Systems Support Specialist 

Location: Remote

Term: 3 Months

Responsibilities and Requirements 

  • Responsible for monitoring requests for reports and assistance from learners and administrators.
  • Run reports based on information submitted, download reports, and deliver to requestors in a timely manner.
  • Troubleshoot user issues in the LMS platform and respond to common issues by providing instructions, editing records in the system, or pointing users to available support resources.
  • Excellent computer skills and experience in online platforms.
  • Validate data in various environments.
  • Troubleshoot production issues for admins and end users.
  • Coordinate communication with learning audiences, help desk, the talent management team, and project manager.
  • Use SharePoint to document status of steps in in issue resolution or for common transaction.
  • Performs related duties as assigned. Ability to manage, organize, and take ownership of all tasks, steps in the production support process.
  • Ability to report request or support statuses to project manager.
  • Excellent trouble-shooting, analytical, and problem solving skills.
  • Ability to prioritize work load and consistently meet deadlines.
  • Excellent organizational skills and attention to detail.
  • Strong understanding of MS Office tools.
  • Strong customer service skills.
  • Ability to communicate effectively both orally and in writing.