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L2 Production Support

  • Location: Charlotte, 28262
  • Salary: 32.04
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: L2 Production Support
Location: Charlotte, NC 28262
Term: 24 months

Day-to-Day Responsibilities:

  • Seeking an experienced Systems Support Analyst for an opportunity to embrace a cutting-edge Agile methodology accountable for technical support, maintenance, and relationship management for a suite of applications aligned to Enterprise Services and Portfolio Management (ESPM).
  • Join a talented team focused on ServiceNow application sunrise efforts as well as continued service availability and operational readiness activities for existing application environments.
  • Level 2 production support including; resolution of complex technical issues, providing expertise with vendor applications and infrastructure and configurations.
  • Responsible for the continual update and maintenance of applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes.
  • Middleware installation and configuration.
  • Lead the resolution of complex issues or escalates as needed to meet established service level agreements.
  • Use diagnostic tools to troubleshoot complex computer application problems or restore service.
  • Monitor batch cycles and troubleshoot to root cause during failures.
  • Managing Change events, including enhancements, upgrades and patching.
  • Lead and drive projects, track and maintain accountabilities, and follow through to completion.
  • Act as an escalation point for application support and troubleshooting.
  • Act as a lead in providing application design guidance and consultation, utilizing a thorough understanding of applicable technology, tools and existing designs.
  • Analyze business requirements and to identify the key resources that Manage and balance risk while making sound decisions in high pressure situations.
  • Mentor & lead less experience team members
  • Manages and monitors all installed systems and infrastructure.
  • Installs, configures, tests and maintains operating systems, application software and system management tools.
  • Ensures the highest levels of systems and infrastructure availability.
  • Maintains security back-up, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Participates in the design of information and operational support systems.
  • Provides 2nd and 3rd level support for Systems and liaise with vendors and other IT personnel for problem resolution.
  • Understands compliance and risk management requirements for supported system area.
  • May assign tasks and/or project resources.
  • Monitors work progress and adherence to technical process controls/standards.


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.