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SaaS Systems Engineer - Messaging & Collaboration

  • Location: San Jose, 94088
  • Job Type:Contract

Posted 3 months ago

Role: SaaS Systems Engineer - Messaging & Collaboration

Location: Remote, any US City

Contract, contract-to-hire potential

Job Brief:

Our exciting global, SaaS Identity leader is seeking an Engineer.   Our Messaging and Collaboration Engineers perform a critical role in defining and maintaining the email and collaboration platforms. This role within the Business Technology (BT) Engineering department offers the opportunity to be part of the evolution of end-user messaging, collaboration, search, and productivity   technologies across the company.

Responsibilities:
  • Research, re-design, and build detailed solutions/repeatable patterns (run books) for internal BT and end-users, transitioning knowledge to BT Service Desk, and provide
  • 3rd level support when advance troubleshooting is required.
  • The ideal candidate is an expert Google messaging, collaboration, and productivity product engineer who has proven experience designing, developing, implementing, and maintaining a standard delivery operation model.
  • This role’s focus is collaboration and productivity services: Google Workspace, Slack, Proofpoint, and Atlassian Technologies.

Duties and Responsibilities

- Offer guidance to manage all aspects of the messaging and collaboration environments
- Support users and the Service Desk with issues related to connectivity and usability to the  collaboration systems, which includes escalated support for client issues, message tracking, and

product functionality.  
- Manage backend services as relates to Collaboration systems. 
- Review and maintain scheduled tasks related to Google Workspace and Search  
- Review and update policies for Slack and Atlassian Technologies.  
- Review and update policies for Proofpoint Technologies.  
- Provide and follow best practices for collaboration architectures. 
-  Plan and document changes in the environment 
- Create and manage automation and integrations between services.  
- Security Support
- Manage the overall security of the collaboration environment
- Must be familiar with documenting, enabling, and supporting the use of email encryption
- Release emails blocked due to RTF rule or false positive spam score
- Use message trace to monitor email delivery and threats
- Create and manage encryption rules
- Configure and manage DKIM services
- Support and maintain e-discovery and content search
- Manage permissions for all Google, Slack, Proofpoint, and Atlassian related resources

Reporting

- Review global outages and communication issues to BT leadership

- Run Analytic reports as needed for collaboration products for BT and Security leadership

- Experience in defining/generating reports and metrics.

Other Support

- Must have the ability to work closely with other Vendors and BT on issues

- Must be able to work with vendors to introduce new collaborative and innovative features to the collaboration environment

- Submit Change Management items to CAB as needed

- Ability to create scripts to invoke changes and gather data

Requirements:

- Bachelor's degree in a technical discipline or minimum of 7 years of directly relevant experience desired.

- We will consider candidates with relevant IT industry certifications (Okta, ITIL, GPCE, MCSA, MCITP, or MCTS).

- Deep knowledge of messaging technologies and protocols

- Strong understanding of Sender Policy Framework (SPF), DKIM records

- Basic knowledge of scripting (PowerShell, Bash, and Python)

- Knowledge of using REST APIs

- Will be required to be accessible 24x7 in case of emergency

- Strong written and oral communications skills, specifically technical documentation.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.