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Support Technical Writer

  • Location: San Francisco, California, 94111
  • Job Type:Contract

Posted 22 days ago

Title: Support Technical Writer
Location: San Francisco, CA
Type: Contract


Description
Are you a visionary and creative communicator who enjoys developing crisp messages and clear process documentation? We are looking for a technical writer to assist with the crafting and updating of process documentation for our team. You should have a solid foundation in technical process documentation, technical writing and a passion for clear, engaging and well organized documentation.

Responsibilities:
  • Familiarize yourself with the client's support processes, roles and technology stack
  • Partner with support SMEs and establish a collaborative relationship to collaborate in documentation projects
  • Develop process documentation that covers all aspects of the client's support model -existent and new.
  • Writing and maintaining knowledge base article on a regular basis
  • Craft clear and engaging Support messaging and communication for different audiences inside and outside of the team
  • Engage cross-functionally with stakeholders like IT and Support Ops for process documentation purposes as needed

Requirements:
  • BA/BS in English or in a technical/IT/Information Systems field
  • 3+ years writing technical documentation
  • 3+ years experience of flowchart design
  • Experience documenting content in a swiftly evolving, dynamic software for both internal and external audiences
  • 3+ years in a Technical Support or Systems Administration role is a plus
  • Track record of developing and maintaining documentation standards and internal style guides
  • Impeccable punctuation
  • Confluence and Guru or Salesforce Knowledge Intermediate/advanced level
  • Ability to learn new technologies quickly
  • Sharp attention to details and a strong focus on quality and clarity
  • Some background in Information Architecture, Content Strategy and/or Knowledge Management practices and methodologies like KCS is a plus
  • Samples of writing work will be requested