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Support Specialist 2

  • Location: Durham, 27707
  • Job Type:Contract

Posted about 1 month ago

Our Healthcare Insurance client is seeking a Support Specialist 2 to join their team for a contract role!

Our client has more than 5,000 employees and is the number 1 health insurer in the state of North Carolina serving more than 3.89 million customers. Health care is changing, and our client is leading the way by provide innovative solutions that simplify the health care system, improve efficiency and outcomes, and help rein in costs. Our client is a not-for-profit with headquarters in Durham, NC.

Position: Support Specialist 2
Term: 6 + Months
Location: Remote, USA

Required Skills 

  • Minimum - High School graduate. Three years experience in working with medical providers or managed care provider networks in the areas of office administration, records or insurance is required.
  • Must have worked in a healthcare organization/environment.
  • 2 years credentialing experience.

Desired Skills 

  • An undergraduate degree in business or health related field is preferred.


  • Support the execution of daily operating activities of the business area by performing various support activities as required by the specific business area.
  • Carries out the time line for credentialing activities of all professional, facility and ancillary providers, verification of communication with external agencies, and review of applications and supporting documentation prior to their review by the Credentialing Committee. Work with internal and external parties via phone and written correspondence to ensure all work is completed timely as required by regulatory agencies
  • Maintain and update paper and electronic/database files, scan paper records into electronic system and/or convert/compile data for departmental reports.
  • Responsible for building provider credentials file and making file determinations regarding required credentialing criteria based on general guidelines, ensuring compliance with all internal policies and NCQA, NCDOI and CMS guidelines.
  • Receives providers credentialing information and reviews assigned files for completeness and accuracy based on all NC, NCQA, NCDOI and CMS policies and regulations. Initiate contact to providers for any additional supporting documentation or clarification.
  • Evaluates requests from providers to determine appropriate actions. Manage timely responses to external provider inquiries and requests. Educates providers on internal processes.
  • Prepares written correspondence to providers regarding status. Assists in researching pended and probated applications and resolving discrepancies.
  • Updates new information received in the credentialing database. Accurately prepare and image documents in appropriate areas of the credentialing database.
  • After reviewing credentialing information, determines whether providers meet clients credentialing requirements. For providers that do not meet plan requirements, submit a detailed written report of the issues for Credentialing Committee review.
  • Build file documentation and prepares file for intensive Credentialing Committee review.

****To be eligible to contract at this client you must be able to pass a drug test and criminal background check.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.