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Support Specialist

  • Location: Raleigh, NC, 27605
  • Salary: 38.38
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position:  Support Specialist
Location: Raleigh, NC 27605
Term: 12 Months Contract


Day-to-Day Responsibilities:
 
  • Maintain server and agency desktop images, migration of desktops to a new Active Director Domain, setup of WSUS and very familiar with all aspects if Amazon WorkSpace
  • Needs a contractor that can create and modify scripts within VS Code and Powershell to automate processes
  • Manipulate and create scripts and help in setting up the WSUS and keep Amazon Workspace updated and running efficiently
  • Keep MDT server updated with all drivers and software needed for existing images and troubleshoot any current and future issues.  (75%)
  • Provide documentation of any work performed on assigned tasks. (5%)
  • Provide technical support to end users when need for current images and workspace images. (5%)
  • Ability to troubleshoot and communicate escalations to senior resources. (5%) 
  • Actively participate in planning, coordinating, and implementing updating of Windows operating systems and applications for clients (5%)
  • Knowledge transfer to existing USG staff (5%)

Is this a good fit? (Requirements):
 
  • Proficient in scripting processes within Windows
  • Familiar with all aspects of Amazon WorkSpace creation, manipulation of images and creating new images
  • Ability to create and manipulate existing Scripts to automate various aspects of desktop support
  • Must possess knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration
  • Ability to relay technical information to both technical and nontechnical personnel
  • Strong critical thinking, problem solving and troubleshooting skills
  • Must possess excellent script writing ability
  • Must possess excellent time management skills
  • Must possess strong customer relations skills.
  • Lift / move 30 lbs.
  • Ability to work in flexible environment based on customer scheduling requirements

Experience and Technical Skills:
 
  • Microsoft – Windows 10 Desktop Operating Systems
  • Microsoft - Windows Server Systems and their component roles (AD, DNS, File/Print Services)
  • Microsoft - Active Directory (AD)
  • Microsoft – Office 365 Account Management
  • Microsoft – Visual Studio Code and Powershell experience
  • Bomgar Remote Support
  • Amazon WorkSpace
  • Cisco Jabber Unified Communication system
  • McAfee Encryption and Antivirus Software
  • Troubleshooting basic application issues such as Office and other third-party software
  • Expert with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability REQUIRED

If this sounds like the perfect fit,Apply Today!