Title: Storage Technician
Location: Menlo Park, CA
Type: Contract
Responsibilities include:
- Storage device / cluster deployments involving complex and/or custom requirements
- Testing, validation, and deployment of new storage hardware, firmware
- Performance Monitoring and Analysis
- Performance analysis of overall storage environment
- Troubleshoot and resolve issues escalated by L1 team
- Escalate to Engineering team and/or Vendor if required
- Identify repeat issues and trends, work with engineering to scope monitoring and/or automation to prevent or auto-remediate problems
Vendor Service Request lifecycle management:
- Daily follow-ups for all open Service Requests
- Work with vendor(s) to resolve Service Requests
- Provide a weekly summary of all active (opened/ongoing/closed)
- Service Requests for the period
Participate in weekly on-call rotation:
- Respond to critical alerts and alarms outside regular office hours
- Triage and resolve issues
- Escalate to engineering or other teams per escalation processes