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Storage Technician II

  • Location: Menlo Park, California, 94026
  • Salary: 0.0
  • Job Type:Contract

Posted about 1 month ago

Title: Storage Technician
Location: Menlo Park, CA
Type: Contract

 

Responsibilities include:

 

  • Storage device / cluster deployments involving complex and/or custom requirements
  • Testing, validation, and deployment of new storage hardware, firmware
  • Performance Monitoring and Analysis
  • Performance analysis of overall storage environment
  • Troubleshoot and resolve issues escalated by L1 team
  • Escalate to Engineering team and/or Vendor if required
  • Identify repeat issues and trends, work with engineering to scope monitoring and/or automation to prevent or auto-remediate problems

 

Vendor Service Request lifecycle management:

  • Daily follow-ups for all open Service Requests
  • Work with vendor(s) to resolve Service Requests
  • Provide a weekly summary of all active (opened/ongoing/closed)
  • Service Requests for the period

 

Participate in weekly on-call rotation:

  • Respond to critical alerts and alarms outside regular office hours
  • Triage and resolve issues
  • Escalate to engineering or other teams per escalation processes