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Sr UX Content Designer

  • Location: Charlotte, 28202
  • Job Type:Permanent

Posted 22 days ago

  • Function: UI / UX
  • Job Ref: 216538

Position: Senior UX Content Writer / Designer
Location: Charlotte, NC; San Francisco, CA

Direct Hire FTE Role

Day-to-Day Responsibilities:

  • Collaborating with XD product designers, content designers, design program managers, and researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
  • Framing customer problems, understanding business goals, and generating creative solutions
  • Writing and editing copy – you make every word count
  • Creating content strategies that meet customer needs and business goals 
  • Clearly articulating the rationale behind your recommendations, reflecting brand standards, content design best practices, and competitive research
  • Partnering with product managers, project managers, developers, business analysts, legal/compliance, and stakeholders across the organization
  • Ensuring your content is accessible
  • Performing light interaction design as needed
Is this a good fit? (Requirements):
  • Have an understanding of the user-centered design process, including personas, task analysis, task flows, journey mapping, content audits, content strategies, and user testing
  • Understand what’s technically possible, and how business rules work with customer experience 
  • Are organized and able to work on several projects at once
  • Ability to travel up to 10% of the time
  • 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
Desired Qualifications:
  • Content Management Systems experience
  • Highly refined and professional verbal and written communications
  •  Experience with information architecture; interaction design experience is a plus
  • Expert knowledge of Microsoft Word; comfort with PowerPoint and design collaboration tools (Freehand, InVision, Figma)
  • Excellent organization and attention to detail 
  • Demonstrated ability to persuade partners and diplomatically resolve conflict 
  • Experience leading cross-functional teams
  • Experience developing and owning digital editorial standards and guidelines 
  • Deep familiarity with user-centered design principles 
  • Experience developing and implementing content strategies for large sites or large sections of sites 
  • Experience with mobile content design

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.