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Sr. UC Cloud Engineer

Posted 13 days ago

Title: Sr UC Cloud Engineer
Type: Contract - 6 months
Location: Atlanta, GA or Houston, TX

Our client is seeking a Sr UC Cloud Engineer. 


Day-to-Day Responsibilities:
  • This position will be part of a Global Operational Team in Unified Communications to provide technical expertise in the planning, design, implementation, maintenance, and support of the company’s Unified Communications and Collaborative services environment.
  • This role demands to identify and resolve issues, improve system functionality, effective incident, change, and proactive problem management, drive/handle major incidents, develop.
  • Additionally, this position is responsible for researching latest in Infrastructure and Unified technologies and be a part of the global team of EC Operations in order to support technologies with Invesco’s growth strategy in mind.
  • The person in this position is also responsible for providing a world-class technology services on Unified and Collaborative Technologies.  

Work Experience/Knowledge:  
  • A minimum of 7+ years of Unified Communications and Collaborative Services infrastructure experience
  • Proven, real world work experience in Unified Communications and Collaborative technologies and basic Technology security principles
  • Practical experience in providing global operational support for enterprise level Orgs
  • Experience in Financial Services or other regulated industry sectors is preferred, but not essential
  • Experience in supporting, administering, and implementing the following Unified Communications Technologies:
    • Microsoft Teams, Migrating from Skype for Business to Teams, Coexistence
    • Skype For Business 2016 and Office365 –Instant messaging, Audio/Video Conferencing, federation, mobility, response groups, Skype Persistent Chat
    • Cloud based Microsoft Office 365 feature “Direct Routing” / “Phone System” / “Calling Plans”  
    • Implement on premise Active Directory integration with cloud base Azure AD in addition to creating Teams  
    • Auto-Attendant, Call Queue and Voicemail configurations
    • Administration and maintenance of Office 365 Admin Center and Teams Admin center
    • Troubleshooting end users Teams client operational issues on Windows Desktop clients along w/ mobile client devices (IOS/iPhones/etc)
    • Audio/Video Meeting Room Management - Skype Room Systems, Polycom audio/video, UDM Pro Administration  
    • Dial plan / Voice policy management
    • Sonus / Audiocodes / Tenor / SBA for voice
    • NICE inContact:  CXOne / Playback/ Studio
    • Skype / Teams monitoring Tools – CDR, Prognosis, SolarWinds, Nectar
    • Compliance and regulatory – Verba for recording and Chatseer for journaling  
    • Zoom, WebEx, SLACK, and any third-party media services technologies  
  • Experience on Microsoft Exchange 2016/2010, Exchange Online, RightFax, Exchange ActiveSync, VMware Workspace One, and compliance journaling systems – Enterprise vault, would be an added advantage  
  • Must have strong working technical knowledge of security controls relating to monitoring and vulnerability management

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.