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Sr. Omnichannel Analyst

  • Location: Atlanta, 30326
  • Job Type:Permanent

Posted 4 months ago

Essential Job Functions (Tasks, Duties and Responsibilities)

 Omnichannel Order Management Development (75) %

  • Understand the OMS and Omnichannel business processes/policies and be able to merge their expectation with technical goals.
  • Become a development expert in the Companies OMS and related Omnichannel program development lifecycle includes estimating, technical design, implementation, documentation, testing, deployment, and support.
  • Participate as a team member of business analysts, SME, consultants, and vendors responsible for delivering business requirements documentation, process flows, functional specifications, and system design and requirement documentation.
  • Co-ordinate requests for new feature functionality & change requests with our development partner and ensure quality of the deliverables.
  • Build & Deploy code to all the environments managed by our team and cross-functional partners.
  • Manage augmented and offshore developers' work by properly transitioning duties, keep track of the progress, helping resolve difficult issues, and keeping leadership informed.
  • Network with internal and external customers to identify opportunities to improve Omni Order Management through better usage of existing system functionality, development of new enhancements, and/or adaptation of better business processes.
  • Understand the end-to-end back-end application landscape and be able to diagnose and solve technical problems related to ERP and OMS applications.
  • Participate in tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support.
  • Participate in tests, including system, integration, and customer acceptance, for modified and new systems

Omnichannel Order Management Production Support and Maintenance (25) %

  • Deliver high quality of production support and maintenance service levels, particularly during times of high volume and peak order taking and processing
  • Lead and/or participate in outage calls and Root Cause Analysis for production problems.
  • Co-ordinate with business and support teams to design, and document dashboards, alerts, and reports.

 Supervisory/ Budgetary/ External Communications

  • Collaborate closely with Order Management software providers and professional services partner(s)

 Secondary Functions (IF Applicable)


Knowledge Skill and Ability Requirements (Minimum Required for Job Performance)

  • Strong architectural, design, analytical, and communication skills are required
  • Distributed Order Management experience is highly desirable
  • Self-assured and confident with a professional approach; ability to work under pressure toward tight deadlines; willingness to learn, a can-do attitude, and motivated to succeed and grow

Prior work Experience and Educational Requirements

  • Bachelors degree in Computer Science or Engineering or equivalent experience is required
  • 2+ years experience in Java programming language preferred
  • 4+ years experience with Order and Inventory Management (order capture, order allocation, order fulfillment, supply demand matching, inventory management, purchase order management), preferably in a multi-channel environment (eCommerce, Retail, Wholesale)

Physical Demands

  • No physical lifting of goods and/or equipment
  • This role will be located in our Buckhead office

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.