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Sr. Enterprise Applications Analyst

  • Location: Lewisville, Texas, 75067
  • Salary: 0.0
  • Job Type:Permanent

Posted 29 days ago

This nationwide industry leader has an immediate full-time opening in North Dallas for a Sr. Enterprise Applications Analyst. The Sr Analyst will implement, support, and enhance our Field Service functionality within our existing enterprise applications.  This person will work with various team members across our IT and business teams to define and support project cycles on all critical projects.

 

Essential Duties and Responsibilities

  • Support and enhance core Oracle EBS Field Service, Dispatch / Scheduling, Teleservice, Install Base, Mobile Field Service and supporting EBS applications
  • Provide hands-on functional / technical input in all design, development, and implementation tasks associated with projects including delivery of the RICEW elements
  • Coordinate with the Service and Install Business Unit on prioritizing, delivering, and supporting Field Service solutions
  • Partner with the Service and Install Business Unit to ensure effective delivery of project deliverables
  • Monitor, escalate, and resolve ITIL incidents and service requests.   Provide documentation and training to Service Desk team for level one support
  • Be involved in all aspects of the development life cycle including, architecture, development, testing, training, implementation and project management
  • Work with business users to fully document requirements and test scripts/scenarios
  • Partner with the business teams to ensure effective delivery of project deliverables
  • Effectively work with team members to ensure technical solutions meet business requirements/intent as well as meeting technology direction and best practices
  • Effectively communicate with IT support departments and IT management to provide business solutions

 Skills/Experience Requirements
  • 5+ Years of relevant software development, support and/or implementation experience that includes responsibility for Oracle EBS Field Service, Teleservice, Install Base, Order Management, Inventory and Purchasing applications
  • Knowledge of Trimble GPS, Oracle Field Service Cloud implementation experience preferred
  • Understanding of Workflow, SQL/PL/SQL, Fusion Middleware, mobile application frameworks
  • Good analytical skills, be able to identify and resolve technical challenges
  • Self-motivated with the ability to learn quickly
  • Ability to handle multiple projects / initiatives simultaneously and at times work independently
  • Ability to think tactically & strategically in Technical and Business discussions
  • Good interpersonal communication skills (verbal and written) to support a team environment
  • Must be willing to travel up to 10% of the time

Education Requirements

  • Bachelor’s degree or higher in information technology, computer science, systems engineering or equivalent degree