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Sr. Desktop Support Analyst

  • Location: Houston, Texas, 77056
  • Salary: 35.0
  • Job Type:Contract

Posted 4 days ago

Large Houston based Oil and Gas company is seeking a Sr. Desktop Support Analyst for a long-term contract opportunity in Houston, TX (Uptown).  Will help manage the delivery of IT projects and serve as the custodian of all IT related incidents and service requests. This role will require working onsite Monday-Thursday each week.  Currently, the building is closed for deep cleaning every Friday, therefore you will work remotely each Friday until further notice.

RESPONSIBILITIES

Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices.  Additionally, you will engage in the following activities:
  • Prioritize and manage technical support activities including the remediation of user IT issues
  • Manage and maintain IT hardware inventory with the authority to make procurement decisions
  • Enhance and provide technology training for onboarding employees
  • Assist as necessary with the on boarding of new employees
  • Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group
  • Provide Workstation Support for Windows 10, iOS
  • Diagnose problems with software configurations and Network (LAN) connectivity issues
  • Provide support for remote users leveraging VPN when away from the office.
  • Work with other IT Support Teams to coordinate resolution of Service Requests
  • Provide A/V support, including Skype, TelePresence, ClickShare etc.
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
  • Manage Ivanti queue to achieve Service Level Agreements
REQUIRED SKILLS
  • 2+ years’ experience in Deskside / Desktop support or similar role
  • Proficiency in Microsoft Office application suite
  • Awareness of IT Service Delivery methodology
  • Strong written and verbal communication skills, client relationship skills, detail-oriented
  • Education Required: College degree preferred