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Sr Avaya Engineer

Posted 14 days ago

Title: Sr Avaya Engineer
Type: Contract - 6 months
Location: Stanford, CA

Our client is seeking a Sr Avaya Engineer. 

Day-to-Day Responsibilities:
  • Partner with UCCE engineers to ensure mapping to UCCE represents all numbers, skills, etc., that need to be moved over from Avaya call center

  •  Ability to trace out Avaya VDNs, skill sets, and other routing elements to be migrated to UCCE
  • Ability to trace out audio files in PBX, retrieve for upload to UCCE
  • Solid understanding of CMS Reports
  • Ability to clearly communicate/review legacy Avaya design with non-technical business groups  
  • Ability to translate Avaya call routing configurations into UCCE call flow template (Desired, not required)
  • Understanding of Workforce Optimization (Desired, not required)
  • Configure call recording & screen capture for agents
  • WFM mapping for skills (PQs), agents, and reason codes (no business configuration knowledge required for creating schedules, managing adherence, etc.)
  • Willingness to be trained on these elements if needed