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Customer Experience Manager - Solutions Engineer

  • Location: New York, 10036
  • Salary: 0.0
  • Job Type:Permanent

Posted about 2 months ago

Title: Customer Experience Manager - Solutions Engineer
Location: East Coast
Permanent Role
We need an east-coast based Customer Experience Manager - Solutions Engineer for our exciting and global growing, developer-first, DaaS demand intelligence client. 

Your Role:

  • Provide technical leadership in helping customers understand our solutions using technical presentations, process flows and tailored product demos.
  • Adopt a challenger mindset by doing thorough customer research to generate insights for reframing customer needs and solutions for successful outcomes.
  • Lead the evaluation phases of the opportunities by optimizing the project scope, success criteria and timeline for closing the deal.
  • Generate and present data analytics, visualizations and actionable insights using BI tools such as Tableau or Python Notebooks to gain trust from customers.
  • Architect data integrations between our Platform and customer IT environments by accounting for their security, scale and performance needs.


  • Experience as a Sales Engineer, Solution Engineer, Customer Success / Experience for a SaaS/DaaS organization.
  • Pre-sales experience in Data Analytics, Business Intelligence, or Data Science
  • Excellent technical background with understanding and/or hands-on experience in software development, web technologies, solution and integration architecture.
  • Have the natural curiosity to inquire about business challenges and figure out solutions using the latest technologies.
  • Are able to take initiative and adapt on the fly with rapidly changing customer needs.
  • Have a desire to work in a fast-moving startup that spans the world.
  • Are self-motivated and have a willingness to learn and teach.
  • Ability to Travel US/Europe as things open,
    estimated 25% of time
  • Experience in Python (and/or other programming languages) in order to build, execute, and adjust scripts.
  • Machine learning techniques in forecasting with experience in enabling ML data pipelines from Cloud Data Warehouses (eg. Databricks,SageMaker, Alteryx etc).
  • Experience in Accommodation, Aviation, CPG, Retail - Grocery/Big Box/Food and Beverage, and Transportation industries is a big plus.
Benefits and More
  • Competitive salary
  • Great benefits 
  • Options in the business (join a fast-growing company in its early stages)
  • Additional paid leave
  • Strong focus on team training and development
  • Work environment centered on collaboration, agility, and fun
  • Fun Monthly Events

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.