Terrific Long-Term Contract Opportunity with a FULL suite of benefits!
- Provisions access to data applications, including EDW and SAS, for over 900 EDW users.
- Provides email-based support, open and maintain tickets in change management systems.
- Ensure that all database access request and processes are documented.
- Provides email-based support for systems performance and status, data issue resolution and interpretation, and a variety of data querying and analysis tools.
- Ensure that database access request, processes and support activities are meeting information security policies and that documentation is being maintained.
- Open and maintain tickets in both enterprise and department change management systems to ensure timely processing and approvals.
- Provides assistance for IT operations using both enterprise and department system monitoring tools.
- SQL (Structured Query Language) skills preferred
- Excellent verbal, written and interpersonal communication skills
- Excellent ability to identify and resolve issues and problems
- Familiar with Service Now
- Familiar with Active Directory