Back to Job Search

Application Production Support - Data

  • Location: Jersey City, Hudson, New Jersey, 07302
  • Job Type:Contract

Posted 13 days ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Application Production Support  - Data
Location: Jersey City, 
Charlotte, Dallas, Minneapolis, St. Louis, New York
Term: 12-24 months

Day-to-Day Responsibilities:

  • Assist with application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions while helping the team to shift-left and adopt an SRE mentality.
  • Support an application with critical business functionality related to calculation services on a Hadoop and Hortonworks technology stack
  • Identify opportunities for automation, work directly with the business to analyze data, and leverage a DevOps (shift left) approach to support
  • Execute incident, problem, change and release management across a wide range of applications and technologies
  • Drive remediation activities, run incident bridges, and provide status on active issues
  • Drive root cause identification and preventative actions
  • Effectively multi-task across a wide range of activities
  • Communicate effectively (both verbal and written) with application development teams, business partners, end users, and direct leadership
  • Work with vendors and vendor products to troubleshoot issues
  • Identify gaps and single points of failure in current technology process or design
  • Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
  • Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
  • Identify and develop automation for repetitive tasks
  • Ensure quality, security and compliance requirements are met for supported area
  • Execute daily maintenance tasks and proactive review of the production environment
  • Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester
  • Designs, codes, tests, debugs and documents programs using Agile development practices.
  • Maintains broad knowledge of other technology engineering disciplines and collaborating with other key experts to ensure we are making the right technology choices for the client.
  • Translates advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions.
  • Responsible for being an expert resource for architects in the development of target architectures to ensure that they can be properly designed and implemented through sound engineering practices.
  • Maintains knowledge of industry best practices and new technologies and recommends innovations that enhance operations and/or provide a competitive advantage to the organization.
  • Provides expert counsel to senior technology leadership and advises and mentors others with the goal of knowledge transfer.
  • Represents the Company to external industry groups, influencing industry standards. 

Is this a good fit? (Requirements):

  • 5+ years of application production support, business analyst, or data science support experience
  • 3+ years of relational database experience including the ability to analyze and write SQL
  • Experience with monitoring tool setup and configuration for Splunk, AppDynamics and/or ITRS
  • Experience with varying technology stacks related to Hadoop and Hortonworks
  • Excellent verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to work effectively in a team environment
  • Ability to manage initiatives involving process improvements
  • Knowledge of scheduling tools such as Autosys
  • Experience with various technology systems including Mainframe, Hadoop, Teradata, Informatica, Unix, Windows, and/or Cloud
  • Ability to write SQL and support across a variety of database solutions (SQL, Hadoop, Oracle)
  • Experience working with agile development methodology and adopting DevOps practices
  • The ideal candidate should have experience working within large Financial Services companies and across a variety of platforms/technologies
  • Understanding and experience in the banking industry specifically in regard to Risk, Compliance, Legal, Audit or Regulatory systems
  • Should have Big Data, Data Science, and Python experience
  • 7+ years of software engineering experience

Desired Qualifications:
  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.