Back to Job Search

ServiceNow Senior Business Analyst (Remote)

  • Location: Atlanta, 30332
  • Job Type:Contract

Posted 4 months ago

Position: ServiceNow Senior Business Analyst (Remote)
Location: Atlanta, GA 30332
Term: 10 months
Day-to-Day Responsibilities:
  • Support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process and meeting or exceeding the functional requirements.
  • Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.
  • Work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and to identify areas to reduce implementation efforts.
  • Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
  • Interface with the client to report on the progress of the development while support training, testing, and change management activities.
  • Validates the business requirements and supports the technical team for any required custom development.
  • Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
  • Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.
Is this a good fit? (Requirements):
  • 5 years of experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
  • 5 years of experience with ServiceNow ITSM modules. (Incident, Problem, Change, Universal Request, Service Catalog, etc)
  • 5 years of experience and ITIL v3 certification.
  • 5 years of experience implementing systems using the Agile methodology.
Even better if you have:
  • Agile SAFe, Scrum Master.
  • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
  • Certified Systems Administrator (CSA)

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.