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ServiceNow Operations Analyst

  • Location: Tampa, 33610
  • Job Type:Contract

Posted 3 months ago

Long term contract opportunity in Tampa, FL for a highly analytical ServiceNow Operations Analyst. Will be responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the team. Will serve as the liaison between operations staff, relationship managers, project managers, custodians and clients. Will provide day-to-day operations support in alignment with the company’s operations support infrastructure and processes.
  • Process Enterprise Interface Builder (EIB), Payroll Effective Change Interface (PECI), and Integrations globally in Workday.
  • Partner with different business units.
  • Research and respond promptly to ServiceNow (SNOW) cases.
  • Ensure complete end-to-end understanding of EIB, PECI, Integration processing.
  • Balance incoming and outgoing EIB, PECI, Integrations.
  • Develop documentation to support system changes and update procedures accordingly.
  • Identify process improvements and execute testing and implementation.
  • Participate in project/testing work as needed.
  • Create, manage and analyze system documentation for testing.
About our client
Our client stands as one of the world’s most global banks and a trusted brand with over 200 years of continuously evolving financial services. Its teams provide unique insights to more than 200 million clients and enable progress all over the world.
While growing your career, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to architects, developers to data scientists, our client’s employees operate as one team where each voice is heard, and each perspective is appreciated.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.