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ServiceNow Architect

  • Location: Atlanta, 30328
  • Job Type:Contract

Posted 3 months ago

Position:  ServiceNow Architect

Location: Remote

Duration: 12 Months


Position Summary

Our client, a global telecommunications leader is seeking a ServiceNow Architect to help design, develop and deploy secure, agile, sustainable solutions in response to disruptive factors that surface. The ideal candidate must demonstrate a depth of knowledge, experience and passion for digital transformation. The candidate must possess broad enterprise expertise architecting solutions across infrastructure, security, application and cloud architectures.  The candidate must have experience establishing conceptual blueprints of how the current and future needs of an organization will be met through technology and possess the acumen to view enterprise challenges from a business, application and technology perspective.

The ServiceNow Architect will be expected to build relationships by working closely on complex technology initiatives with our ITSM development team, and works jointly with our Consulting organization to deliver the right approach for our clients' managed service implementations.


  • Provision security tools for customer.
  • Customer-facing technical consulting experience with ServiceNow
  • Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
  • ServiceNow platform development
  • ServiceNow administration
  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
  • End-to-End Service Catalog development and complex workflows
  • Applies innovative technical solutions to business and the application processes
  • Defines and documents procedures for processes and workflows
  • Works on multiple projects as a project team member, occasionally as a project leader
  • Responsible for troubleshooting problems as reported by users
  • Supports Web access and electronic messaging services and maintains a secure systems environment
  • Communicates effectively with management and other members of the project
  • Integration of disparate systems using SOAP and REST APIs
  • Mid-Server Configuration (to facilitate REST calls and discovery); CMDB configuration and integration
  • Creation of Web Services for data integration
  • Additional duties as assigned and defined by management



Qualifying Experience and Attributes

  • 5+ years ServiceNow development experience and 3+ years Solution Architect Role
  • 3+ years of Domain Separation Experience
  • Experience integrating external ITSM and technology stack platforms to ServiceNow via multiple methods (REST, SOAP, flat-file, email integrations, etc.)
  • Configuration experience in following modules on dedicated as well as shared instances (ITSM, ITOM, ITBM, KM, Release Management, Event Management, Configuration Management and Asset Management)
  • Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
  • Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
  • High level of expertise in multiple system environments
  • Proven problem-solving abilities and strong attention to detail and quality work output
  • Experienced with SCRUM methodology
  • US Citizen and must be able to pass background check(s)


  • Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.