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ServiceNow Analyst

  • Location: Miami, FL, 33135
  • Salary: 0.0
  • Job Type:Contract

Posted about 1 month ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Service Now Product Manager/Product Owner
Location: Miami Florida 33135
Term: 12 Months (03/29/2021 to 03/31/2022)

Day-to-Day Responsibilities:
  • Leads the planning of ServiceNow releases and set expectations for the delivery of new functionalities and platform upgrades; monitor progress to assure deadlines, standards and cost targets are met
  • Effectively collaborate with multiple stakeholders, product owners and teams to help them understand the products key capabilities and benefits; understand their needs to enhance adoption of product
  • Maintain knowledge of product enhancements, vendor road maps, and product user community discussions
  • Effectively coordinates with ServiceNow oriented Agile delivery and project teams
  • Participates in releasing planning, demonstrations, and retrospectives with development teams
  • Utilizes Agile methodologies (including Scrum) to keep up to date with best practices and new trends
  • Provides an active role in mitigating impediments impacting successful completion of Release or Sprint Goals for projects and related products
  • Maintain program objectives, success measurements or key performance indicators (KPIs)
  • Defines product strategy and roadmap
  • Performs product demos
  • Implementing ITILv4 practices
  • Defines procedures for record retention
  • Tracks and manages team deliverable reviews to meet timeline for IT services implementation.
  • Deploys changes in system
  • Creates Reports and Dashboards
Is this a good fit? (Requirements):
  • Experience in the role implementing Service Now from start to finish for a large enterprise
If this sounds like the perfect fit, Apply Today!