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Service Level Manager

  • Location: Chester, Virginia, 23836
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Service Level Manager

Location: Chester VA 23836

Term: 11 months

Day-to-Day Responsibilities:

  • Experience with SLAs, Process Improvements, Requirements Development, Excel, Access and DB systems in a complex IT environment.
  • Expert Excel skills for the creation and management of the monthly SLA Compliance Report.
  • Streamline and improve the tools used in the management of the SLA Compliance Report.
  • Develop requirements and build proof of concept tools for managing the SLA Compliance Report as well as the supporting SLA Data also provided via Excel.
  • Experience with managing financial calculations and interdependencies in Excel.
  • Perform SLA exclusion analysis, key for SLA and billing processes.
  • Perform SLA reporting analysis for all STSs and MSI utilizing complex Excel spreadsheets.
  • Experience in reviewing and establishing performance based SLA targets.
  • Analyze customer usage and needs of IT infrastructure services, align usage with strategic objectives. 
  • Prepare options which consider financial analysis.
  • Experience in the development of sustainable/measurable processes.
  • Extensive experience with VISIO (or similar).
  • Coordinate actions/responses from a wide range of stakeholders.
  • Experience documenting and presenting decisions and improvement proposals.
  • Experience working in an outsourced environment.

Is this a good fit? (Requirements):

  • 5 years of experience with Microsoft Office Suite-- Access-- Expert – Excel.
  • 5 years of experience in SLA Reporting.
  • 5 years of experience in Financial Calculations and Reporting.
  • 4 years of experience with Word, PowerPoint, Visio. (or similar)
  • 5 years of experience in service level agreement (SLA) skills and ability to provide indepth analysis.
  • 5 years of experience/understanding of ITIL, Process Improvement, Lean, SLA.
  • 5 years of experience in Data Management, Analysis and Reporting.
  • 5 years of experience in oral and written communication skills.
  • 5 years of experience/ability to work with all levels of organizations to resolve problems and drive improvements.
  • 5 years of experience in Multi-tasking and priority management.
  • 5 years of experience/knowledge of IT processes such as Incident, Change, Problem, Configuration, Request, etc.


If this sounds like the perfect fit, apply today!