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Service Desk Analyst

Posted 6 days ago

The Woodlands, TX based client is seeking an experienced Service Desk Analyst to join their team for a contract opportunity. 

PRIMARY RESPONSIBILITIES:
•    Provides first point of contact technical IT support to all users including executive leadership team
•    Desktop support
•    Phone, chat, and e-mail support
•    Network printer setup and troubleshooting
•    Remote user phone support
•    Install, configure, and troubleshoot computers, printers and other peripherals.
•    Perform preventative maintenance, testing, and repair of computer hardware.
•    Document resolutions or escalations within the internal ticketing system (BMC FootPrints)
•    Follow established procedures on daily work, occasionally using best judgement when applicable

EDUCATION:
•    High School Diploma/GED (College education preferred)
•    Bachelor’s degree in IT Related Field Preferred
•    Related certifications a plus (Network+, ICDN/CCNA, A+, Microsoft Certifications, etc.)

KNOWLEDGE/SKILLS:
•    5+ years of desktop support experience in a large enterprise environment with experience working with C-level executives 
•    Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
•    Working knowledge of Microsoft operating systems and software products
•    Excellent written and verbal communication skills, with the ability to effectively interact with customers at all levels.
•    The ability to learn about and understand new products, some of which may be complex.
•    Flexibility to be on call once a month
•    Strong problem-solving skills
•    Honesty and integrity
•    Displays teamwork and leadership skills
•    Adaptable to change and able to work under pressure
•    Good time management skills and able to multi-task
•    High standards of ethical and professional conduct