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Service Center Assistant

Posted about 1 month ago

Terrific Opportunity!
Title: Service Center Assistant
Location: Indianapolis, IN 46278
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions
  • Acts as primary liaison with customer in solving problems related to the application process and service
  • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
  • Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status
  • Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system
  • Assigns new claims to the appropriate claims handler
  • Directs customer calls to the correct person at all locations
  • Participates in and maintains a quality service culture within the Customer Service Team
  • Performs other duties as assigned
  • Supports the organization's quality program(s)

Is this a good fit? (Requirements):
  • High school diploma or GED required
  • 1 year customer service experience required; preferably in an inbound call center
  • Knowledgeable in disability plan eligibility, coverage and benefits
  • Good customer service skills
  • PC literate, including Microsoft Office product
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

If this sounds like the perfect fit, Apply Today!