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Service Architect - Remote

  • Location: Chicago, IL, 19073
  • Job Type:Contract

Posted 16 days ago

Title: Service Architect
Type: Contract - 6+ months
Location: Remote

Our client, a multinational oil and gas company, is seeking a Service Architect. 

Key accountabilities:
  • Support creation of end to end support model for the new network provision to retail sites
  • Will be a global deployment - Juniper route, switch and wireless L1 to L3 need to be fully defined in terms of structure, processes (internal and handoffs to 3rd parties), SLAs, ongoing metric reporting etc
  • Recommend resource required for operational effectiveness
  • Base on ITIL model and coverage of support model
  • Fully document recommendations and provide a playbook of processes
  • Support operationalization of the support model
  • Support selection of in house resources
  • Ensure appropriate training is in place
  • Monitor and adjust effectiveness of the support model/team Identify future CI program
Key skills:
  • Previous experience in creating a global support model from scratch ITIL Practitioner / Certified.
  • Good attention to detail and strong stakeholder management
Preferred skills:
  • Familiarity with existing support models to ensure appropriate alignment
  • Works in US time zone (Central Time Zone preferred) to maximize working hours alongside service lead
  • Previous oil and gas experience