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Server Technician II (Linux)

  • Location: Menlo Park, California, 94025
  • Salary: 0.0
  • Job Type:Contract

Posted 4 days ago

Title: Server Technician II (Linux)
Location: Menlo Park, CA (Temporary Remote)
Type: Contract

 

Responsibilities include:

 

Monitoring, Ticketing, Alert Response, Break/Fix:

  • Monitor infrastructure using monitoring systems
  • Monitor ticketing queue, work tickets to resolution
  • Create trouble tickets when not generated by automation, and work tickets to resolution
  • Coordinate hardware break/fix activities with local staff - DC Techs, Field IT, and/or Smart Hands where applicable
  • Create vendor service request (SR) and collect diagnostic information as needed

Operations including but not limited to:

  • Candidates must have extensive experience with Linux (Centos) and NFS (Network File System).
  • Provision hypervisors on servers and create clusters
  • Configure datastores, filesystems, mount volumes
  • Configure server, cluster, and VM networking
  • Configure and/or update VM settings
  • Deploy software and firmware updates
  • Work change tickets and execute during change windows
  • Logical decommissioning of clusters and servers
  • Escalate and communicate as per standard operating procedures

Documentation:

  • Maintain documentation and update as needed
  • Work with team to keep documentation related to the above areas maintained
  • Work with the engineering team to perform a monthly audit verifying documentation is current

Perform project work including but not limited to:

  • Server / cluster deployments involving complex and/or custom requirements
  • Testing, validation, and deployment of new server hardware, firmware, hypervisor software

Performance Monitoring and Analysis:

  • Performance analysis of overall server virtualization environment

Troubleshooting and Break/Fix:

  • Troubleshoot and resolve issues escalated by L1 team
  • Escalate to Engineering team and/or Vendor if required
  • Identify repeat issues and trends, work with engineering to scope monitoring and/or automation to prevent or auto-remediate problems

Vendor Service Request lifecycle management:

  • Daily follow-ups for all open Service Requests
  • Work with vendor(s) to resolve Service Requests
  • Provide a weekly summary of all active (opened/ongoing/closed) Service Requests for the period

Participate in weekly on-call rotation:

  • Respond to critical alerts and alarms outside regular office hours
  • Triage and resolve issues
  • Escalate to engineering or other teams per escalation processes