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Senior Systems Engineer

  • Location: Richardson, TX, 75082
  • Job Type:Contract

Posted 12 days ago

Terrific Contract Opportunity!

Position: Seniorr Systems Engineer
Location: Richardson, TX 75082
Term:  3 months

Is this a good fit? (Requirements):

  • Qualified candidate will have Bachelor's degree or equivalent years of experience.
  • 3-5 years’ relevant Systems/Genesys Call Center, PureConnect. CIC Servers for a Call Center environment.
  • Understand the functions and integration of Marquee boards to the CIC servers. Understand IC System Manager, Interaction Attendant and Interaction Administrator.
  • Any additional knowledge with Cisco Network Engineering, industry and analytical experience a plus. CCNA, CCNP or equivalent experience is a plus.
  • Working knowledge with network monitoring protocols and/or systems which use SNMP, Syslog, Netflow,IP SLA, etc.
  • Knowledge of the following: Cisco Wi-Fi, Cisco Catalyst Routing/Switching, Cisco Voice, and Cisco WAAS.
  • Capabilities for leading projects with extremely complex network requirements with high level of visibility.
  • Excellent written and verbal communication skills
  • Manage the day-to-day activities for a complex
  • Genesys Call Center environment.
  • Assist with the installation and maintenance in the call center environment.
  • Monitor, evaluate, and solve potential performance issues.
  • Support customers and employees via email, telephone, and face-to-face interaction.
  • Develop and maintain documentation related to the installation, administration, and maintenance of voice or network infrastructure.
  • Demonstrate a high level of competency in multiple infrastructure services. Interact and manage vendors and service providers.
  • Server Room/Low Voltage Design. IP Address management. Riverbed/Opnet – Netflow, AppResponse Xpert, SSL VPN all a plus.

If this looks like a perfect fit, apply today!