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Senior Technical Analyst REMOTE

  • Location: Phoenix, AZ, 85013
  • Salary: 75.0
  • Job Type:Contract

Posted 9 days ago

Excellent opportunity to work with one of the largest nationwide healthcare organizations.

Location: 100% Remote
Type: 6-month contract

Rate: $75+/hourly, DOE

Summary
The Sr. Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems. The Sr. Technical Analyst may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.

Ideal Technical Analyst skillset:
Looking for candidate with Tier II Tech Support / Help Desk experience in a 24x7 environment. (will only be working day shift - normal hours).  Someone who has supported applications, end-user services, desktop support background, etc.  EHR, Epic, Cerner experience would be a bonus.  Knowledge how to work with implementation team to bring up/image a PC, deploy applications onto a laptop, etc. 
3 ZOOM Projects:
1. Mobile Carts in hospitals - deploy carts to help in ICU, Windows based, but a few Linux.  Within the ICU program, they will access "Zoom Rooms" to help nurses and doctors.  Experience with Zoom platform is desired.  
2. Monitor patients at bedside via virtual means - Monitoring of patients across the country.
3. Telemetry - viewing of patients for cardiac monitoring.  

Must be open to occasional weekend and/or after hours work, should issues arise. 


Additional desired skills:
• Excellent writing/documentation and communication skills
• Fast learner, quality consciousness and committed to providing exceptional customer service
• Knowledge of troubleshooting hardware and software
• Proven abilities in problem management, process analysis and root cause analysis is required
• Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans
• Capacity to leverage strong analytical and complex problem solving skills to recommend solutions
• Proven abilities in problem management, process analysis and root cause analysis is required
• Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example
• Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill

Responsibilities:
• Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
• Responsible for taking on-call on a regular basis
• Leads resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
• Follows appropriate change control process at all times
• Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
• Leads technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
• Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
• Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
• Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
• Participates in estimating and resource planning for highly complex or enterprise wide solutions.
• Provides guidance and training and problem solving assistance to other team members and operational support teams.
• Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
• Involved in the development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.
• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
• 10+ years’ experience working in IT as an Application Systems Analyst or Technical Analyst role

Skills:
-Excellent writing/documentation and communication skills.
-Fast learner, quality consciousness and committed to providing exceptional customer service.
-Knowledge of troubleshooting hardware and software.
-Experience working with project life cycle or project management methodologies required.
-6 or more years’ experience with application support in a hospital or medical related industry required.
-Expert level understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans.
-Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT and non-IT audiences in concise and an easy to understand manner is required.
-Advanced oral and written communication skills capable of communicating at executive levels within the organization is required. This includes the ability to present highly technical concepts, solutions, and issues in a manner business leaders can leverage to support their business vision.
-Exceptional presentation, technical writing and documentation skills are required.
-Capacity to leverage strong analytical and complex problem solving skills to recommend solutions.
-Proven abilities in problem management, process analysis and root cause analysis is required.
-Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.
-Operational understanding and ability to work in a complex and matrix oriented team environment
-Strong command of key productivity applications: Google Workspace, Microsoft Visio, for example
-Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.
-Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.