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L3 Support Engineer- REMOTE

  • Location: Irving, 75063
  • Salary: 33.0
  • Job Type:Contract

Posted 20 days ago

Our client is looking for a Support Engineer to join their team for a 12 month contract in Irving, TX! In this role you will provide software support of tablet POS, peripherals such as printers, barcode scanners, and pin pads. You may be required to visit sites to help troubleshoot software issues. There may be instances where you are able to support these sites over the phone depending on the type of issue.


  • Drive incident resolution through a systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • Troubleshoot issues before escalating to development team
  • Use deductive problem-solving skills to investigate and solve a broad range of problems.
  • Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available.


  • Flexibility to adjust your schedule to meet business support days/hours as needed
  • Expertise in deducing problems and their resolutions through log analysis using tools like Logz, Grafana, Prometheus
  • Expertise in writing queries in MongoDB and Posgres
  • Ability to read Java code
  • Experience with scripting languages like python and UNIX shell scripts
  • Experience working with level 1 / level 2 and with development teams
  • Understanding of container technologies like Docker/Kubernetes, build technologies like Jenkins
  • Ability to travel to local stores in Dallas to troubleshoot when required
  • Ability to be in the Dallas office as needed


  • Ability to create Dashboards for alerting/monitoring
  • Ability to create performance dashboards

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.