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Senior Manager Tech Specialists

  • Location: Nevada, 89128
  • Salary: 99000.0
  • Job Type:Permanent

Posted 13 days ago

Senior Manager Tech Specialists - Las Vegas

Fortune 500 FinTech firm seeking a Sr. Manager for their growing team in Summerlin.  This Sr. Manager will lead the Technical Support team and Logistics and all activities associated with the identification, prioritization, and resolution of IT issues for the casinos. Day-to-day will work to develop problem-solving guidelines, processes, checklists, or other materials to assist the team to respond to user problems that are recurring or routine.

Essential Responsibilities

  • Coordinates technical responses to major incidents, allowing technical resources to focus on issue resolution while maintaining communication channels to senior management and other leaders. Facilitates responses and solutions to problem tickets from all responsible technical teams.
  • Provides tactical technical direction to technical staff and supports sales in all areas of implementation and ongoing retention.
  • Leads multiple geographically dispersed technical support team members performing skilled tasks.  Allocates and prioritizes, and schedules the appropriate resources to ensure both operational and project objectives are supported and progressed.
  • Ensures that the relevant technical skills are available to support the infrastructure through training and development. Provides support, direction, and motivation to team members to expedite their development and career progression.
  • Ensures delivery of products and services to external customers compliant to gaming industry regulations.
  • Manages and oversees the use of internal ticketing systems and 3rd party vendors.

Ideal candidate has working knowledge of PCI PIN-Security procedures, regulations, and protocols as well as leadership experience in regards to logistics such as inventory management, supply-chain management, and shipping/receiving.  Any experience in gaming industry in a technical role is a huge plus. 

Excellent leadership position with a company in heavy growth mode.  The perks include very robust benefits package that includes full suite of medical, dental and vision with HSA as well as generous PTO, matching 401(k), bonus potential and much, much more.  Please share your resume and LinkedIn profile to begin discussions about this exciting opportunity in the heart of Vegas!

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.