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Senior IT Business Analyst

  • Location: Addison, 75001
  • Job Type:Contract

Posted 17 days ago

Our client is seeking a Senior IT Business Analyst for a long term contract opportunity in Addison, TX. 
Passion, analytical solution seekers, problem solvers, motivated self-starters Business Analyst who is curious to lean more and a functional expertise in Salesforce Commerce Cloud in the B2C domain.

Our client has eCommerce presence in 30+ markets and supports over 15 languages. This position is responsible for building omnichannel eCommerce platform reaching to millions around the world. Our platform covers Online Ordering, Customer Service Ordering and 3rd party integrations with provider from local markets.

This position works closely with the business team and international partners to analyze and identify gaps, document, communicate, validate requirements as well as execute roll-out activities. You will bring your business expertise on eCommerce and your functional expertise on Salesforce Commerce Cloud platform to transform the shopping experience.

* Participate in planning and implementing eCommerce solutions for global markets.
* Lead the analysis and document current and future state business processes that require improvement. Identify opportunities to innovate.
* Recommend solutions to improve Commerce functionalities, business practices & procedures.
* Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements.
* Document user stories and acceptance criteria for the new features. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed.
* Participate in sprint planning & grooming session. Elaborate on requirements and expectations for project team.
* Produce business flowcharts or other visual aids to communicate changes to the business teams.
* Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and make recommendations to the Product Owner.
* Configure all aspects of storefronts for the global markets based on their localized requirements in Business Manager.
* Manage multiple initiatives, priorities, tasks and deadlines in fast-paced environment.
* Partner with development team on implementing the solutions and work with cross-cloud teams throughout the organization in supporting Project One initiatives.
* Assist business team and QA team in triaging defects, validating features, and answering end-to-end ordering flow questions.
* Participate in cross-cloud meetings, eCommerce UAT and release activities.
* Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.
* Maintain awareness of our business model and unique global Commerce requirements.

* 6 - 8 years of experience as a Business Analyst.
* 3+ years of Salesforce Commerce Cloud experience with strong knowledge in Business Manager.
* Passionate about eCommerce challenges and good understanding of Salesforce ecosystem.
* Go-getter. Team player who is willing to roll up their sleeves and take on additional responsibilities as business needs evolve.
* Ability to organize, specify and model requirements to ensure they are complete and support global needs.
* Strong analytical & problem-solving skills. Detailed Oriented.
* Think strategically and creatively in finding business solution that meet the requirements in the best possible way.
* Excellent verbal and written communication skills to convey ideas or concepts to a variety of stakeholders. Comfortable presenting business and technical terminology to groups of 5 - 20 individuals.
* Familiar with JIRA, Confluence or similar tracking and management tools.
* Experience in other enterprise level Commerce platforms is highly desired.
* Previous BA experience in Agile scrum teams in multi-cultural environment highly desired.
* Experience in SQL, CMS, Google analytics is preferred but not necessary.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.