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Senior Instructional Designer

  • Location: Plano, 75024
  • Job Type:Contract

Posted 13 days ago

Long term contract in Plano, TX for a Senior Instructional Designer. Will works with all levels of Service Operations and company team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training for Service Operations teams. Will design & develop training content.
Job Responsibilities:
  • Update Simulation Tool using Articulate Storyline 360.
  • Develop and maintain training curriculum for assigned lines of business/functions. Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
  • Development of measurement tools and strategies to assess the effectiveness of training.
  • Utilization of training technology to drive the efficiency of training solutions.
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
  • Management of the impact of change on the training curriculum.
  • Essential Job Functions/Accountabilities (% of Time Spent)
    • Strong skills in the use of Articulate Storyline (60%)
    • Curriculum Assessment, Design, Development and Maintenance (20%)
    • Project Management (10%)
    • Other Duties as Assigned (10%)
  • Nature/Purpose of Contact with Others (not including direct/indirect reports or supervisor): This position requires strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations. This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners. This position also interacts with team members outside of Service Operations including Legal, Enterprise Compliance, BTS, and other training organizations.
  • Team Activity: This position supports the Senior Instructional Designer(s) to assess, design, and develop curriculum and courseware as a member of the Learning & Development team. This position also works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials.
  • Project Management: This position participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members. This position may manage smaller scale instructional design projects.
  • 4-year BA or BS degree.
  • 2-5+ years of Instructional Design experience. Prefer more senior with 5-10+ years of experience.
  • Experience with Adobe.
  • Experience with video editing products.
  • Experience in the E-Learning space. Work sample for e-learning and ILT is MUST – Word Docs/PowerPoint would work.
  • E-Learning Authoring Tools (Articulate Storyline 360, Captivate, Camtasia, HTML, Flash etc.) experience.
  • Must have Articulate Storyline.
  • Able to provide samples – link, portfolio, etc. – with submittal.
  • Experience using either ADDIE or Agile development protocol.
  • Familiar using Bloom’s taxonomy when creating Learning Objectives.
  • Show the ability to defend development decisions by correlating them to program goals and/or learning objectives.
  • Desktop Publishing experience.
  • Excellent verbal and written communication skills.
  • Must be able to send/bring in writing samples of instructional design work and interactive eLearning created in Articulate Storyline.
  • Financial Services industry experience is highly preferred.
  • Prefer training assessment and evaluation.
  • LMS/LCMS experience is preferred.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.