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Senior Instructional Designer

  • Location: Plano, Collin, Texas, 75024
  • Job Type:Contract

Posted 18 days ago

Long term contract in Plano, TX for a Senior Instructional Designer. Will work with all levels of Service Operations and team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. Will support instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).
 
Job Responsibilities:
  • Update Simulation Tool using Articulate Storyline 360.
  • Develop and maintain training curriculum for assigned lines of business/functions.  Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
  • Development of measurement tools and strategies to assess the effectiveness of training.
  • Utilization of training technology to drive the efficiency of training solutions.
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
  • Management of the impact of change on the training curriculum.
 
Qualifications:
  • 4-year College degree (BA or BS).
  • 2-5+ years of Instructional Design experience, but prefer more senior with 5-10+ years of experience
  • Experience in the E-Learning space.
  • E-Learning Authoring Tools (Articulate Storyline 360, Captivate, Camtasia, HTML, Flash etc.) experience.
  • Must Have Articulate Storyline! Everything else a plus.
  • Must be able to provide samples – link, portfolio, etc.
  • Must have experience using either ADDIE or Agile development protocol.
  • Must be familiar using Bloom’s taxonomy when creating Learning Objectives.
  • Must show the ability to defend development decisions by correlating them to program goals and/or learning objectives.
  • Desktop Publishing experience.
 
Preferred Skills:
  • Financial Services industry experience HIGHLY preferred
  • Training Assessment and Evaluation
  • LMS/LCMS experience.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.