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Senior Field Technician

Posted 26 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Senior Field Technician 

Term: 3 Months, contract to hire

Our client is seeking a Field Technician with a minimum of 3 years experience in the IT field. This is a contract-to-hire position with the potential to convert to full time at the end of the contract duration.

It is a field position that requires travel to the zip codes below primarily. There may be travel outside this area as well but not regularly. Mileage reimbursement between offices is provided.

60514
60515
60126
60521
60525
60565
60523
60301
60187

Our primary focus is providing daily support for the staff and sales agents in the field. This requires a mix of technical and soft skills, with an emphasis on providing exceptional service to all customers. It is imperative that you bring your best self to work every day with the passion to serve both your customers and your team. This is an excellent opportunity for growth for new technicians and established technicians alike. You would be welcomed to a highly collaborative team who genuinely desires to see everyone succeed. You will be fully supported by leadership to take on new growth opportunities and stretch to meet your professional goals. You will be assigned to a Technical Lead who will mentor you daily to ensure your success within the organization and will be provided a weekly 1-1 with your IT Manager. Our Leadership Team is completely accessible and driven to see you succeed.

Our team works hard to support each other and our customers, there is no place for competition here, we succeed together or not at all. We primarily support end-user technologies in a local network environment. We are tasked with working cross-functionally with other teams in the broader ITIL organization to ensure our customers receive the support they need. This can include working with WAN Engineers, Messaging Engineers, Logical Access Team, Application Development Teams, Facilities Teams, and various other Business Unit partners to engage the correct resource(s) to resolve an issue or complete a project.

Required Skills and Experience

  • Windows Troubleshooting and Support
  • Basic Network Troubleshooting and Support
  • Microsoft Office 365 Knowledge
  • Basic hardware troubleshooting
  • Ability to perform Root Cause Analysis
  • High level of Emotional Intelligence
  • Professional Presence - while remaining personable
  • Experience working with processes and procedures in a large organization preferable
  • Excellent Communication Skills
  • Ability to manage multiple competing priorities and prioritize effectively
  • Good time and task management skills
  • Flexible and Organized
  • Growth mindset
  • Able to lift 50 lbs. unaided

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.