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Senior Desktop Support Specialist

  • Location: Houston, Texas, 77056
  • Salary: 45.0
  • Job Type:Contract

Posted 14 days ago

Large Oil and Gas company in Houston is seeking a Senior Desktop Support Specialist for a 12 months+ contract, working onsite at their large Houston facility.  As the IT Project / Senior Desktop Support Specialist, you will work with the Project Team to manage delivery of the Project and provide frontline IT technician services to the project team. This is a client-facing role, where you will be responsible for the end-user delivery components of a large systems infrastructure project.

RESPONSIBILITIES

  • Collaborate with Managed Workstation team to re-build W10 image and GPO, ensuring functionality of the environment and deploying to workstations.
  • Work with IT Technical lead to identify target user list then develop migration strategy.
  • Configure and deploy up to 700 new laptops to end users.
  • Ensure application delivery and functionality after the system upgrade.
  • Develop QRG’s and training materials for new hardware, in partnership with IT Service Desk.
  • Work with IT Project team to identify and deploy end user peripherals for target users.
  • Provide Workstation Support for Windows 10, iOS
  • Diagnose problems with software configurations and Network (LAN) connectivity issues.
  • Work with other IT Support Teams to coordinate resolution of Service Requests
  • Configure & Deploy Mobile Devices including iOS and BYOD platforms
  • Work with Hardware/Software vendors to facilitate warranty work on company owned equipment
  • Work with End User Support team to provide support before, during and after the project.

REQUIRED SKILLS

  • 2+ Years’ experience in client facing IT Support role
  • Proficiency in Microsoft Office application suite
  • Awareness of IT Service Delivery methodology
  • Strong written and verbal communication skills, client relationship skills, detail-oriented
  • Demonstrable experience with hardware migrations at Enterprise level
  • Working knowledge of Group Policy
  • SCCM/MECM experience preferred
  • College degree preferred