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Application/Production Support Lead

Posted 17 days ago

Contract to Hire
Job Title: Program Manager - Data Warehouse
Location: Atlanta 

Role and Context:

This is a highly visible and critical Programmatic Leadership role overseeing the health and support of multiple larger enterprise data warehouses. The position interfaces directly with multiple Sr. Leaders in functional and technical roles as the key stakeholders, and is responsible for overseeing the internal tier 1 support as well as the two managed services partners responsible for tier two and tier three support for all of the data warehouses and related applications. The data warehousing area for this client is the focus of several massive technology migration initiatives to some highly cutting edge cloud-based solutions, making this role part of a great growth path for the right person.

Responsibilities include but are not limited to:

  • Driving SLA’s for managed services partners.
  • Overseeing operations and successful resolution of all support tickets.
  • Reporting and KPIs for internal stakeholders.
  • Iteration, planning and for new and existing programs around data warehousing operations.

Required Qualifications:

  • 12+ years of experience of Tier-1 and Tier-2 application support for the production environments in Data Warehouse technologies.
  • Strong background of big data technologies including Ni-Fi, Kafka, Data Lake, SPARK, etc.
  • Strong leadership to provide an oversight and drive the partners/supplier etc.
  • Good knowledge of Azure Cloud platform, especially data technologies (Databricks, Azure Data Lake Gen2 (ADLS), Azure Data Factory, Azure Synapse, Azure HDInsight, etc).

Education: BS in Computer Science, Master’s degree preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

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At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.