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Senior Data Analyst

  • Location: Irving, Texas, 75039
  • Job Type:Contract

Posted about 1 month ago

Terrific 6+ month contract opportunity in Irving, TX for a Senior Data Analyst. Will work closely with the partners owners to provide quantitative and qualitative insights to drive feature prioritization and track progress to KPIs (NPS and Complaints).

•    Drive complaints and NPS analysis to understand key business drivers and their impact to the customer experience.
•    Candidates must be able to prioritize analytical backlog, create a comprehensive story around the findings and then drive recommendations to senior leadership.
•    Automate processes related to Complaints management data, integrating backend data into easy to map and categorize data sets for regular processing.
•    Own Complaints deep dive data investigations and root cause analysis as required, determining underlying causes of shifting in data trends including coordination with key business and compliance stakeholders.
•    Present findings to senior stakeholders on Complaints and NPS drivers in business friendly terms, allowing partners to understand key message and drivers.
•    Develop platform for trend detection and monitoring that is capable of isolating trends on a weekly basis for detailed complaint taxonomies.
•    Create reporting constructs to output results of trending analysis, with preference on real-time reporting, when available.
•    Coordinate with business partners to develop narrative on the business context around the data changes to relay to senior leadership.
•    Isolate and manage all risk control standards, including any necessary regulatory requirements and internal policy definitions.

•    Bachelor's degree; advanced degree preferred.
•    7+ years of experience of data mining and analysis in financial services or related field.
•    Prefer a background in Math, Statistics, Business or Engineering.
•    Experience using best-in-class text analytic SaaS tools.
•    Significant proficiency with big data management, including SQL, SAS, and Tableau. 
•    Prefer Hadoop, HIVE and/or Python experience.
•    Thorough understanding of Customer Experience Principles and performance measurement methodologies.
•    Demonstrated ability to plan, manage and execute end-to-end advanced analytics and research projects.
•    Experience directing teams of junior analysts to mine insights from complicated data and develop a compelling narrative.
•    Excellent data management and analytics background, with proven track record in big data manipulation and categorization.
•    Experience working with complex data sets with multiple layers, preferably within the financial services industry.
•    Prior work in complaints data is a plus.

If this is a perfect fit, Apply now!