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Business Support Associate

  • Location: Charlotte, 28202
  • Job Type:Contract

Posted about 1 month ago

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Business Support Consultant
Location: Multiple locations across the US - East Coast Hours
Term: 6 months

Day-to-Day Responsibilities:

  • Responsible for driving process improvement and refinement to build the foundation of EPO’s future state.
  • Responsible for managing intake, identifying and refining operational deficiencies and acting as a change agent for future state and interim state planning. 
  • Managing internal intake and capacity planning tools
  • Managing communication and educational requests across enterprise BG/EF
  • Creating and maintaining effective working relationships with internal stakeholders
  • Reporting on aggregate insights and themes for future state process enhancements
  • Documenting and evaluating current state for process gaps and workflow improvement opportunities
  • Leading internal initiatives in partnership with the Head of Communications & Education team
  • Collaborating with stakeholders throughout the company on Policy related education and communication efforts

Is this a good fit? (Requirements):

  • Process and Project Management Experience
  • Jira
  • Confluence

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.