RESPONSIBILITIES
As the SCCM Application Packager, you will provide end-to-end delivery of software/application to the environment. Will be responsible for interfacing with end users, vendors, and other IT staff to configure, customize, package, and deploy applications. Additionally, will have the following duties:
- Package applications using multitude of tools and technology using VBscript, PowerShell, MSI, Windows Installer, etc.
- Microsoft Registry and ability to query or modify settings.
- Create and manage application deployment objects for new and existing software.
- Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
- Provide 3rd level support for the desktop platform.
- Work with key platform vendors for support to resolve issues as well as platform strategy development.
- Provide technical assistance to support groups as needed.
- Monitor Microsoft MECM (SCCM) Platform health and mitigate identified problems for deployments.
- MECM (SCCM) Client remediation/support, resolving and maintain MECM (SCCM) client health on Workstations.
- Package/Troubleshooting/Support Applications Installation.
- Monitor Incident and Service requests, to resolve or reassign to the appropriate resources to address.
- Work with different support teams to determine root cause of issue an escalate as needed.
- Interacting with clients as needed.
- ITIL Experience, understanding of change management processes.
- Some networking experience for troubleshooting SCCM distribution issues.
- Some experience with Elevated Privileged Management system (Similar to CyberArk EPM
- Must have strong working knowledge of SCCM, VBscript, and workstations.
- At least five (5) years’ experience performing duties similar to those listed in the Overview section above.
- PowerShell is preferred but not required, as the most scripts are already written.
- High School Diploma or equivalent, Bachelor’s, preferred
- Experience working in an oil and gas setting, preferred
- Excellent written and verbal communication skills
- Problem analysis and resolution