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Sales Support Specialist

  • Location: Henderson, NV, 75024
  • Job Type:Contract

Posted about 1 month ago

  • Job Ref: 187800
Terrific 12+ month contract in Henderson, NV for a Sales Support Specialist. Will provide outstanding customer service to both the company clients and field managers.  Will perform administrative, organizational, and clerical support necessary for the company to achieve sales goals and objectives.  

Job Responsibilities include:

Sales Support
•    Receive inbound calls from clients to address a variety of requests; loan (application or account), deposit (application or account), rates and product related questions, and online banking support.
•    Receive inbound calls from field managers to address a variety of loan processing, deposit processing, account maintenance, and reporting and product related issues.
•    Take deposit and loan applications over the phone when requested.
•    Process/monitor deposit applications and follow up through new account opening.
•    Facilitate online baking access for business deposit customers.
•    Work with vendors on various account maintenance, issues, updates etc.

Sales Administration Data Management
•    Maintain and update customer/sales data to Salesforce.
•    Monthly sales performance reporting.
•    Generate ad hoc reports as requested.
•    Assist other departments with data and data reconciliation as necessary.
•    Deliver necessary administrative support including mailing list, direct mail distribution, and ad hoc administrative tasks for the Sales Department.

Client Transaction Support
•    Receive incoming transaction requests and facilitate the transactions by working with vendor and other departments.
•    Determine authentication requirements based on policy and if necessary, complete outbound authentication contact.
•    Ensure related systems and databases are maintained with current and accurate client authentication information.
•    Maintain policy and procedure documentation that aligns with related policies.

Qualifications:
•    5+ years of experience in a Sales Support role.
•    Must have retail banking experience.
•    Direct client contact in a customer service environment required.
•    Proficient experience and knowledge of Salesforce.
•    High level of proficiency with Microsoft Office applications (Outlook, Word, Excel (v-lookups & pivot tables), & PowerPoint required).
•    Excellent oral and written communication skills.
•    Ability to multi-task and prioritize effectively.
•    Prefer a Bachelor’s degree.

If this is a good fit, Apply now!