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SaaS Support Analyst

  • Location: Atlanta, Georgia, 30067
  • Salary: 85000.0
  • Job Type:Permanent

Posted about 1 month ago

MATRIX seeks a SaaS Support Analyst to join the Atlanta team to be responsible for operating Linux based infrastructure and applications and providing basic customer support. There will be some on-call coverage required on rotating weekends (approximately every six weeks). 

CLIENT JOB DESCRIPTION:

  • Custom application support utilizing SQL, Stored Procedures, and custom shell scripts.
  • Provide direct support to clients via tickets, emails and calls
  • Interpret business requests in order to make appropriate application configuration changes
  • Assist/lead complex proprietary application upgrades.
  • Responsible for monitoring and troubleshooting Oversight application (Linux/Oracle based)
  • Perform advanced problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures
  • Ability to create standard solutions to complex issues and errors
  • Problem analysis and root cause determination
  • Training or guiding end users through the application
  • Writing scripts/tools are available as growth opportunities to the best candidates as primary skill mastery is demonstrated

REQUIREMENTS:

  • 2 – 4 years college; Bachelor degree in computer related program preferred
  • 2 – 4 years of hands on Application Level Support
  • 2 – 4 years of hands-on Unix Operations experience
  • 2 – 4 years of hands-on SQL Operations experience
  • RedHat Linux
  • Working technical knowledge of common Linux commands, crontab, and reading system and application log files
  • Ability to create/modify/troubleshoot custom shell scripts
  • Experience with SQL and stored procedures
  • Basic knowledge of Advanced SQL functionality including: indexes, table joins, subqueries, unions and analytic functions
  • Proprietary application troubleshooting
  • Working knowledge of ERP systems and expense management systems preferred
  • Excellent written and verbal communication skills
  • Must be a self-starter and work effectively with minimal supervision
  • Highly detail oriented
  • Ability to work effectively in cross-functional teams in a highly dynamic work environment
  • Must be customer oriented
  • Works effectively in a demanding, complex technical environment
  • Ability to pass Security + or SSCP examination within 90 days (Third party instruction provided)
  • Current or previous A+ certification is a plus
If this sounds like you, please apply today to begin a conversation about this opportunity!