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Routing and IVR PureCloud Developer

  • Location: San Francisco, CA, 94103
  • Job Type:Contract

Posted about 1 month ago

Job Title: Routing and IVR PureCloud Developer
Type: Contract - 6 months
Location: Remote - Seattle, WA/San Francisco, CA

Our client, a vacation rental online marketplace company, is seeking an enthusiastic individual who serves as a Genesys IVR and Routing Developer for implementation of Contact Center as a Service solution. This individual will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance and other cross-functional program team members.

Experience:
  • Must have worked with Genesys Purecloud
  • Familiarity with NICE and Nexidia products
  • Develop, maintain and support complex Contact Center requirements
  • Strong experience in Genesys solutions and its products and technologies
  • Experience with Waterfall and/or Agile methodologies
  • SDLC lifecycle for code deployments and experience working with git repositories.
  • Expertise in troubleshooting issues (analyzing logs and determining root cause)
  • Experience in developing Routing and IVR workflows using Architect tool of PureCloud
  • Experience in working with Dialog modules for Voice recognition and authentication.
  • Knowledge on the setup and working of synchronous and asynchronous multimedia interactions and its entire lifecycle
  • In depth knowledge in, Click to Call and Callback functionalities
  • Understanding of working with voice and chat bots with the core voice and multimedia functionalities
  • Development of IVR and routing code from pre-defined requirements
  • Lookups with backend CRM using web services, database Lookup, call recording and reporting
  • Clear ability to communicate with non-technical business clients in being able to clarify functional requirements 
  • 4 Year Bachelor's degree or equivalent experience
  • Minimum of 6 years of Routing Development Experience in Contact Center Solutions (Voice and Multimedia).